August 17, 2020
Our Commitment to Privacy
What is Personal Information?
Personal information is a broadly defined term that includes information that is reasonably capable of identifying a particular individual either alone or when combined with information from other available sources. Some examples of personal information are: name, address, gender, education, income, financial information, medical and genetic information, date of birth, driver’s license number, photographs or images of an individual, employment history, and product preferences.
What is Excluded from Privacy Protection?
What Personal Information Do We Collect and Why?
If you enter a contest or other promotion, we use your personal contact information to administer the contest or promotion, including contacting, announcing and promoting prizewinners. In addition, sometimes our contest rules provide that we may contact contest entrants with promotions and Canoe Cove news. Those rules will also include a way for you to indicate to us that you do not want to be contacted for this purpose. Some contests may also involve co-sponsors who have their own privacy practices. In these cases, the contest rules and/or entry forms will indicate that your personal information is being shared with these co-sponsors and will provide you with the ability to opt-out from receiving promotions and product information from them.
We collect demographic information, as well as purchase history and a list of promotions offered to you, in order to gain a better understanding of your interests so that we may develop better products and services and to determine your eligibility for other products and services.
We may also use demographic, personal contact and history information to contact you about changes, enhancements or other notices related to products or services you requested from us and that Canoe Cove provides.
We collect your credit card information if you: pay for a product or service offered by Canoe Cove. This credit card information is used for the purpose of fulfilling your order.
If you choose to opt-out of any use of your personal information in accordance with our opt-out policy, we will keep your contact information on a list so that your request may be honoured. If you provide a complaint to any of our departments, we will collect your contact information and the nature of your complaint for the purpose of investigating your concerns and responding to you.
If you are concerned about cookies, it is possible to turn them off in your web browser preferences. However, please be aware that by disabling cookies, you may not be able to use all portions of our website, particularly pages requiring registration.
We may place advertising or other links on our website that originate from outside advertisers. If you view these ads, the advertisers may assign a cookie. Canoe Cove does not control these cookies, nor is it responsible for any marketing or other use of your information by these advertisers.
We use IP (internet protocol) addresses, to gather demographic and statistical information about our users for systems administration and to diagnose problems with our servers and to administer our websites.
We generally use your personal information for the purposes of: managing, administering, collecting or otherwise enforcing your accounts, communications updates, maintaining business records for reasonable periods of time and generally managing and administering our business and meeting all relevant Canadian and international regulatory, legal, insurance, audit, security and processing requirements.
Occasionally, we ask our customers, tenants or broader community to complete market research surveys. If you choose to participate in these surveys and provide your personal information for that purpose, your information will be aggregated as part of the survey results and shared with our affiliates in a manner that does not identify you.
Who Does Canoe Cove Disclose Personal Information to and Why?
Canoe Cove will not collect, use, or disclose personal information, except for the purposes identified above and in accordance with the Act, unless we have received additional consent or the processing is authorized without consent.
We will only disclose personal information in accordance with the Act or as required by law. The Act sets out a limited set of circumstances where personal information may be disclosed without your consent.
Canoe Cove may transfer your personal information to third party service providers in order to fulfill your order or perform processing and other specialized services (credit card or payment processing, prize fulfillment of our contests, collection of overdue accounts, management of customer service requests, and product or service delivery).
Canoe Cove may disclose your personal information to our affiliates for internal audit, management, billing or administrative purposes.
Canoe Cove may disclose your personal information if we need to comply with applicable federal and/or provincial laws and lawful governmental requests, other legal and regulatory authorities and for other legal reasons.
Canoe Cove may disclose your personal information on a confidential basis to parties connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of our business or assets, including for the purposes of determining whether to proceed or continue with such transaction or business relationship or fulfilling any records or other reporting requirements to such parties.
Consent and Opt-out Policy
Canoe Cove will not sell, distribute or lease personal information to third parties without your permission to do so.
If you are receiving e-newsletters, you may opt-out at any time by following the instructions at the bottom of any e-newsletter you receive. You may also call our Privacy Officer and request that you opt-out of e-newsletter subscriptions or email our Privacy Officer. It may take 2-4 weeks to fully process your opt-out request.
Safeguards and Retention
Canoe Cove has technical, contractual, administrative and physical security measures to protect your personal information in a manner that is reasonable and appropriate to the nature of the personal information you provide to us.
Please be aware that email is not a secure medium, and any personal information you send to us by email could be intercepted. If your communication is very sensitive or includes information such as your credit card number, you should not send it electronically unless the email is encrypted or your browser indicates that the access to our website is secure. Materials publicly posted online to Facebook, Twitter and other social media sites are not secure and may be viewed by anyone. Any personal information you post may be collected and used by anyone and may result in unsolicited messages from other internet users.
Canoe Cove is not responsible for personal information you choose to post or submit in any online forum on its website or social media channels.
The Act requires us to retain personal information used for at least one year. After a year has passed, we will securely destroy or anonymize personal information once it is no longer necessary to fulfill the above identified purposes or any other legal or business purpose.
How to Access and Correct Your Personal Information
Canoe Cove will take reasonable steps to ensure that personal information that we collect is accurate and complete. You may contact us by phone or email to update, correct, edit or delete your personal information.
You have a right to access your personal information stored by us, information about the ways in which your personal information is used or has been used and the names of individuals and organizations to which your personal information has been disclosed. We will give you access to the information we retain about you within a reasonable time, upon written request, satisfactory identification and proof of entitlement. If we deny your request, we will advise you in writing of the reason for the refusal and you may challenge our decision.
If you have requested certain information to be corrected, we will ensure the information is corrected and that the corrected information is sent to organizations we have disclosed that information to (if applicable). If, for some reason, we determine that a request or submission for correction is not reasonable we will inform you of this fact.
How to Address Concerns Regarding Your Privacy
Canoe Cove Marina & Boatyard
2300 Canoe Cove Road, North Saanich, BC V8L 3X9